Kushal Gurung

Always Learning. Always Improving. Always Supporting.

Building reliable systems, solving technical problems, and supporting users across the GTA.

About

Hi, I’m Kushal. It’s great to have you here.

I’m an IT Support professional based in Toronto, currently completing my Computer Programming diploma while working as a Digital Solutions Assistant at Uzima Women Relief Group International.

In my current role, I provide hands-on IT support, manage Microsoft 365 environments, troubleshoot hardware and software issues, maintain digital systems, and support staff with day-to-day technical needs. I focus on creating stable, secure, and user-friendly systems that improve operational efficiency.

My passion lies in IT support, system administration, and user-focused technology solutions. I enjoy diagnosing issues, optimizing workflows, and helping teams work confidently with technology.

I am actively seeking IT Support / User Support Technician opportunities within the Greater Toronto Area.

Portrait of Kushal Gurung

Skills

IT Support & System Administration

Delivering reliable end-user support and maintaining secure Microsoft-based environments across devices, networks, and cloud systems.

Core Competencies:

  • Windows 10/11 administration & basic Windows Server support
  • Microsoft 365 user management (Teams, Exchange, SharePoint)
  • User onboarding/offboarding & access control
  • Password resets, account lockouts & permissions troubleshooting
  • Hardware setup (desktops, laptops, printers & peripherals)
  • LAN/Wi-Fi/VPN connectivity diagnostics
  • Endpoint protection & antivirus deployment
  • IT documentation, ticket logging & asset tracking

Microsoft 365 & Business Systems Support

Supporting day-to-day business operations through Microsoft 365 administration, collaboration tools, and structured system management.

environment.

Platforms & Environments:

  • Microsoft 365 Admin Center
  • Microsoft Teams & SharePoint collaboration
  • Exchange user support & mailbox management
  • Basic Intune & device policy exposure
  • Windows-based office environments

Cloud & Learning

I’m actively learning cloud systems, automation, and improving my development skills.

Learning & Tools:

Azure, GitHub Actions, Firebase

Current Focus:

  • Cloud basics
  • System automation
  • Interpersonal & support skills

Education

2021 – 2023

High School Degree

Completed +2 Science in Biology in Pokhara, Nepal. Built strong academic foundation and discipline.

2024 – Present

Diploma in Computer Programming

Studying programming, databases, and cloud computing at Georgian@ILAC, Toronto. Actively building tech skills.

Experience

August 2025 – Present

Digital Solutions Assistant

Manage and update digital platforms, provide first-line IT support, assist with events, troubleshoot issues, maintain content and backups at Uzima.

May 2025 – Sep 2025

IT Systems Support Intern

Troubleshot hardware/software issues, managed updates, and helped configure accounts and networks.

Projects

Nike Website Replica

Academic Responsive clone project using HTML, CSS & JS

GitHub Live

Café Website

Full-stack with Node.js, MongoDB, Express (beta version in testing)

GitHub

Node.js Auth API

Secure user registration, login, and JWT authentication system using Node.js, Express, and MongoDB

GitHub

Flyer Design Collection

Flyers created for events, outreach, and campaigns

View Folder

JavaFX News App

Real-time news reader using GNews API and JavaFX (MVC Architecture)

GitHub

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